Refund Policy

Return Eligibility

We offer a flexible and customer-friendly return service for all purchases. Customers are eligible to initiate a return request for most products within our valid return window. All returned items must be in original condition, unopened, unused, and with intact original packaging to qualify for a full refund. Products that are damaged, altered, or improperly used by customers will not be accepted for return.

Return Procedure

To start a return, customers may submit a service request through the contact page on our official website. Please provide your order information and a clear description or visual evidence for your return application. Our support team will review your request and send detailed return instructions within a reasonable time frame. Please follow the official guidance to complete the return process.

Refund Processing Timeline

Once we receive and inspect your returned items to confirm compliance with return eligibility, we will initiate the official refund procedure. All valid refunds will be fully processed and credited back to the original payment method within our standard processing cycle. Customers will receive a refund confirmation email once the transaction is completed.

Non-Returnable Items

For hygiene and safety reasons, certain products are non-returnable, including opened consumable goods, clearance items, and personalized products. We reserve the right to determine the final eligibility of return applications based on product condition and order situation.

Damaged or Defective Items

If you receive damaged, defective, or incorrect items, please contact our support team promptly through the website contact channel with relevant visual proof. We provide free solutions for qualified abnormal orders, including re-delivery or full refund, with no additional cost required from customers.

Shipping Fees for Returns

Our free global shipping policy only applies to original order delivery. For customer-initiated voluntary returns, the return shipping cost shall be borne by the customer. For returns caused by our side’s errors, product defects, or delivery abnormalities, we will cover all related return expenses.

Payment Currency

All refunds are processed in United States Dollars (USD), which is the unified settlement currency of our website. The final refund amount will be subject to the original order payment amount and official review results.

Customer Support

If you have any questions about return rules, refund progress, or policy details, please contact our support team via the website contact page. We will provide professional and timely assistance to resolve your concerns.

Â